1. Who We Are
LUTE India ("we", "us", "our") is an e-commerce empowerment company registered and operating in Bengaluru, Karnataka, India. We provide marketplace setup, logistics management, order management, and business operations services to businesses across India.
Our website is www.lute.co.in and our primary contact email is contact@lute.co.in.
2. What Data We Collect
We collect personal data in the following ways:
- Contact form submissions — name, email address, phone number, business name, and the message you submit
- Email correspondence — any information you share when emailing us directly
- App usage data — if you use our apps, we collect usage analytics, device identifiers, and operational data necessary to provide the service
- Technical data — IP address, browser type, pages visited, and time spent on pages (collected via server logs and analytics tools)
We do not collect payment card data directly. Any payments are processed through compliant third-party payment processors.
3. How We Use Your Data
- To respond to your enquiry and provide the services you have requested
- To send you a confirmation email when you submit our contact form
- To improve our website and services through aggregate analytics
- To comply with legal obligations under Indian law
- To send service-related communications (not marketing, unless you have opted in)
4. Legal Basis for Processing
We process your personal data under the Digital Personal Data Protection Act, 2023 (India). Our legal bases are:
- Consent — when you submit a form or contact us, you consent to us using your data to respond
- Legitimate interests — improving our website and understanding how our services are used
- Legal obligation — where we are required to retain or process data under Indian law
5. Data Sharing
We do not sell, rent, or trade your personal data. We share data only with:
- Brevo (Sendinblue) — our email delivery provider, used to send confirmation and notification emails. Brevo processes data per their own privacy policy.
- Hosting providers — Vercel or Netlify, who process server logs as part of hosting our website
- Legal authorities — if required by law, court order, or government authority in India
6. Data Retention
We retain contact form data for a maximum of 3 years from the date of submission, or until the purpose for which it was collected has been fulfilled. You may request deletion at any time by emailing contact@lute.co.in.
7. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to:
- Access the personal data we hold about you
- Correct inaccurate personal data
- Request erasure of your personal data
- Withdraw consent at any time (where processing is based on consent)
- Nominate another individual to exercise these rights on your behalf
To exercise any of these rights, email us at contact@lute.co.in with the subject line "Data Request". We will respond within 30 days.
8. Cookies
Our website uses only technical cookies necessary for the site to function. We do not use tracking or advertising cookies. See our Cookie Policy for full details.
9. Third-Party Links
Our website may contain links to third-party websites (e.g. marketplace platforms, courier partners). We are not responsible for the privacy practices of those sites and recommend reviewing their policies independently.
10. Security
We implement industry-standard security measures including HTTPS encryption, access controls, and secure hosting. While no system is completely secure, we take all reasonable steps to protect your data.
11. Children's Privacy
Our services are intended for businesses and adults. We do not knowingly collect personal data from individuals under 18 years of age. If you believe we have inadvertently collected such data, contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Continued use of our website after changes constitutes acceptance of the updated policy.
13. Contact
For any privacy-related questions, requests, or complaints, contact us at:
- Email: contact@lute.co.in
- Address: LUTE India, Bengaluru, Karnataka, India — 560 038